Contact arbswap.net Support
Contact the arbswap.net team about an exchange, payment or receiving issue. Give us the order ID and the specific stage you need help with so we can locate the right record.
Order and Payment Support
Email [email protected] for payment detection, an expired quote, order progress or a payout question. Support is available 24/7, with a target first human response within 15 minutes.
That response target is the beginning of assistance, not a deadline for solving a blockchain delay or completing a review. Before opening another exchange, check whether your existing order already has a deposit or payout transaction.
Privacy, Compliance and Security
Use the channel that matches the enquiry. Keeping specialist requests separate helps the relevant team handle information with the appropriate access restrictions.
| Enquiry | Contact |
|---|---|
| Privacy request or service data question | [email protected] |
| Requested transaction review information | [email protected] |
| Suspected phishing or a service security issue | [email protected] |
The privacy policy describes service data handling. The review policy explains how compliance checks can affect an order.
What to Send with an Enquiry
Describe what happened and what you expected to happen. Include public payment details rather than wallet-access credentials.
- Order ID, sending asset and receiving asset.
- The actual sending network and amount.
- Deposit or payout transaction hash, if available.
- The relevant address and the approximate transfer time.
- A short explanation of the problem; redact unrelated information from screenshots.
For a payment that exists on-chain but is missing from a receiving account, say whether the destination is your own wallet or a hosted platform. That determines which party can investigate the next stage.
Protect Your Wallet Access
We never need your seed phrase or private key to locate an order. Do not send these details, approve an unrelated token allowance or install remote-access software in response to a support message.
Keep your private order link out of public posts because it grants access to the order. If extra documents are necessary for a review, arrange the protected submission channel with compliance rather than sending sensitive files to an address found in an unsolicited message.
Read how to interpret exchange stages or learn what arbswap.net handles before choosing where to escalate an issue.